how easy is it for your customers to manage their accounts?

Slow payment can be an indication of poor performance on the part of the supplier. Identifying and resolving customer issues often falls to the finance team as they uncover problems that are stopping account payment. Processes and the supporting systems often require many phone calls, emails and letters which are time consuming and therefore costly. If not carried out well and in a systematic and timely way, it can taint the realtionship between you and your customers.